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FAQs

How to place an order?

You may:

  • Check out as guest: browse the website, add one or more items to the cart and check out.
  • Check out as a registered member: register with us, add items to your cart and check out. We recommend you register with us if you are a bulk buyer.
  • Large order and customization: should you have requirements for customization or order large quantities (value above $3000), please contact us and our representative will follow you through.

Can you offer me a catalog?

Sorry we don't offer any off-line catalog. Our website is catalog itself and we got thousands of items and keep bringing the new. To get updated with our latest offers and new items, please subscribe to us, follow us on Facebook or check back periodically.


Do you ship globally?

Yes! We have over ten years' experience in international trade. We ship globally, for both small or large orders, via courier services and freight shipping, in small packages or containers.


Can you let me know the status of my order? If it's shipped, where's my order now?

No worries. ArtVIP offers the best service to ensure anytime you know what's happening to your order until you receive it safely. You will be emailed with the update of your order status. And once your order is shipped, we will offer the tracking information of your package.


How long does it take to prepare my order for shipment?

For items in stock, we usually ship them next day. Generally it depends on individual categories and items. On each item page, the availability and handling time are clearly highlighted.


What are my ship options?

We work with major world-renowned couriers. By default, your order will be shipped via the best available courier. We will take care of it for you.


What payments do you accept?

For orders with value under $3000, we recommend PayPal. We use PayPal payment gateway to accept payments via credit card, for which you don't have to be a PayPal-registered user.



We also accept bank transfer and western union, which are favored by partner customers.


Do you record my credit card information?

No. We don't. During checkout, you will be redirected to PayPal's security page to proceed with payment. No credit card information will be recorded or saved.


What's your return policy?

Within 30 days upon receipt of your order. For details, please go to Warranty & Return.